Frequently Asked Questions

What does Moviwell sell?

A considered collection of bedroom furniture, children’s play products, kitchen tools, and outdoor games from the manufacturers identified on product pages.

Where do you ship?

Street addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes, or military addresses. Standard shipping is free with no minimum order.

How long does delivery take?

Estimated total delivery is 4–10 business days: 2–5 business days of processing plus 2–5 in transit. Shipping business days are Monday–Saturday, excluding U.S. public holidays. The daily cutoff is noon Pacific Time.

How do I track an order?

Your dispatch email contains tracking. Allow 24–48 hours for the first carrier scan. You can also use the order-status link in your confirmation email. See tracking help.

Can I return an item?

Request a return within 30 days of delivery. Change-of-mind items must be new, unused, complete, and in their original packaging. Approved returns include a prepaid label and no restocking fee. Refunds are received within 14 calendar days of our receipt of approved returned goods. See our full returns policy.

What if something arrives damaged?

Contact us promptly, preferably within 48 hours, with your order number and photos of the product and packaging. We will help arrange an appropriate replacement, part, or refund. Your rights for defective goods are not automatically lost if you report later.

Can I change or cancel my order?

Contact us as soon as possible. We can change or cancel an order before dispatch. Once shipped, our returns process applies.

Is assembly included?

No. Furniture and some play products may need adult assembly. Follow the manufacturer’s instructions. Room-of-choice delivery and assembly services are not included.

Are accessories shown in photos included?

Only items explicitly described in your selected configuration are included. Mattresses, bedding, room decor, play mats, and bean bags are not included unless the selected option specifically includes them.

How can I reach you?

Moviwell
30 N Gould St, Sheridan, WY 82801, United States
Email: busmahmoudhakim@gmail.com
Phone: +1 (251) 910-9361
Customer service: Monday–Friday, 9:00 AM–5:00 PM Central Time
We aim to respond within 1–2 business days.

This is our business mailing address. Please contact us for authorization and the correct return address before sending a return.