Refund policy

Last updated: October 27, 2026

We want your new piece to feel right at home. This policy explains returns, replacements, refunds, and cancellations at Moviwell.

30-day return window

You have 30 days from delivery to request a return. We accept returns for defective and non-defective goods, subject to the conditions below.

Change-of-mind returns

Items must be new, unused, complete, and in their original packaging, with proof of purchase. Keep all parts, hardware, instructions, accessories, and packaging until you are sure the item is right for you. Furniture or play equipment must be unassembled or carefully disassembled without damage.

We cannot accept change-of-mind returns of items that have been used, washed, soiled, altered, damaged after delivery, or returned with missing components or packaging. Kitchen tools must be unused and unwashed. Children’s products must show no signs of play, chewing, stains, or hygiene-related use. These conditions do not prevent claims for items that arrive damaged, defective, incorrect, or not as described. Gift cards, if offered, are not returnable.

How to start a return

  1. Email busmahmoudhakim@gmail.com with your order number and reason for return. Include photos if the item is damaged, incorrect, or defective.
  2. Wait for approval and instructions. We aim to reply within 1–2 business days. We will email the correct return address and a prepaid return label.
  3. Pack the item securely in its original packaging with all included components, and return it by mail using the supplied label. Keep your tracking details and proof of postage.

Please do not ship returns to our business mailing address or send an item back without contacting us. If your prepaid label has not arrived within 1–2 business days of approval, contact us before shipping.

Return shipping and fees

Moviwell pays return shipping for approved returns, including change-of-mind, damaged, defective, and wrong-item returns. Use the prepaid label we provide. No return shipping fee is deducted from your refund. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Report damage, missing parts, or an incorrect item promptly, preferably within 48 hours, with photos of the item and box. Depending on the issue and your rights, we will arrange a replacement part, replacement item, or full refund at no additional cost. Reporting after 48 hours does not automatically remove your rights for defective goods.

Refunds

We inspect returned items and email the result. For approved returns, your refund is issued to the original payment method and received within 14 calendar days of our receipt of the returned goods, including inspection and processing. If you have not received it by then, contact us. We refund the amount paid for approved returned goods, including applicable taxes.

Exchanges and replacements

We do not offer direct exchanges for another size, color, model, or item. Request a return within the 30-day window and place a separate order. Replacements or replacement parts can be arranged for items that arrive damaged, defective, or incorrect.

After the return window

Manufacturer warranty coverage, where offered, is subject to the manufacturer’s terms and eligibility. Contact us with your order number and issue, and we will help you find the relevant information. Nothing in this policy limits rights that apply under consumer protection law.

Cancellations

You can cancel for a full refund at any time before dispatch. Once shipped, the return process applies.

Contact

Moviwell
30 N Gould St, Sheridan, WY 82801, United States
Email: busmahmoudhakim@gmail.com
Phone: +1 (251) 910-9361
Customer service: Monday–Friday, 9:00 AM–5:00 PM Central Time
We aim to respond within 1–2 business days.

This is our business mailing address. Please contact us for authorization and the correct return address before sending a return.