Shipping policy

Last updated: October 27, 2026

A little closer to home. Here is what to expect when you order from Moviwell.

Where we deliver

We ship to street addresses in the 48 contiguous United States. We do not currently deliver to Alaska, Hawaii, U.S. territories, PO boxes, or APO/FPO/DPO addresses.

Shipping cost

Standard shipping is free on every order, with no minimum purchase. We do not charge additional handling or oversize fees.

Processing and delivery

  • Order cutoff: 12:00 PM Pacific Time, Monday–Saturday.
  • Processing: 2–5 business days.
  • Transit after dispatch: 2–5 business days.
  • Estimated total delivery: 4–10 business days from order.

Our shipping business days are Monday–Saturday, excluding U.S. public holidays. Orders after the cutoff, on Sundays, or on holidays enter processing on the next business day. Delivery times are estimates and may vary with carrier conditions.

How your order arrives

Products may ship in their manufacturer’s packaging or from a fulfillment partner. Furniture and larger play products may arrive flat-packed and require assembly. Orders with multiple items may arrive in separate parcels, each with its own tracking. Delivery is to the door; room-of-choice delivery and assembly services are not included.

Tracking

We email your tracking details when your order dispatches. Allow 24–48 hours for the carrier’s first tracking update. Your order-status link is also available in your confirmation email.

Delays, missing parcels, or damage

If tracking has not updated for five business days, or delivery is beyond the estimate, contact us with your order number. We will investigate with the carrier and arrange a replacement or refund for confirmed lost parcels. If dispatch is delayed beyond our stated processing period, we will notify you, provide an updated estimate when available, and offer the option to cancel for a full refund. We will obtain consent for a further delay where required.

Please report damaged or incorrect goods promptly, preferably within 48 hours of delivery, with photos of the item and packaging. This request helps us resolve the issue and does not limit your rights for defective goods. See our Refund Policy.

Address changes and cancellations

Check your delivery address carefully. Contact us immediately if a correction is needed. We can change or cancel an order before it ships; carrier redirection after dispatch is not guaranteed. If an address issue occurs, contact us so we can work through the available options.

Contact

Moviwell
30 N Gould St, Sheridan, WY 82801, United States
Email: busmahmoudhakim@gmail.com
Phone: +1 (251) 910-9361
Customer service: Monday–Friday, 9:00 AM–5:00 PM Central Time
We aim to respond within 1–2 business days.

This is our business mailing address. Please contact us for authorization and the correct return address before sending a return.